Who is showing you the money?

Here’s the scenario: you have a business in professional services and employ a number of people. You’ve been successful for a while and are still growing steadily. One of your employees has the role of ‘finance and admin manager’, and this person is someone you trust...

Hire for cost or hire for skills?

In the world of professional services, some entrepreneurs in charge of small businesses are in the habit of hiring young and inexperienced people as part of their growth strategy. They always envisage finding someone who’s talented, eager, bursting with potential –...

Telling the time

A lot of entrepreneurs do their own calculations, which often means making very simple, rule-of-thumb estimates. If a consultant starts poking their nose into such estimates, won’t it undermine an entrepreneur’s ability to make quick decisions? This wish to avoid...

When percentages rule

Here’s the scenario: your business is a knowledge-intensive professional services company. Let’s say you teach whale-spotting skills to corporate employees in London. Either you employ specialised staff or you outsource delivery to them. As part of the service you...

Be aware of your own habits

If you’re a small business owner and you find yourself stuck in a no-growth path, it might not be the market that’s to blame. If your costs are too high or your team isn’t delivering as expected, doing what you do best could actually be your downfall. Marketing people...