When in doubt, ask your clients

In collaboration with Jeanne Monchovet (http://www.olystix.com/)Small business selling to other businesses (B2B) do not do regular and consistent client interviews to check their service level and get feedback. The feedback they get is mostly based on a couple of...

Stepping up the costs

As usual, we’re talking here about small businesses in professional services, because we like to help them grow and thrive. Their usual pattern is to start life in the entrepreneur’s own home, then move out to an office, and then to a bigger office. Every step up...

Should I move offices?

As usual, we’re talking here about small businesses in professional services, because we like to help them grow and thrive. Their usual pattern is to start life in the entrepreneur’s own home and then move out to an office. But when is a good time to move to an...

Don’t brainstorm your strategy

Exciting consultants are like fortune tellers. They take a quick look at your market, cast a brief glance over your competitors, interview a couple of people in your organisation – and then, using their mysterious powers, they tell you what your future looks like....

Your business is bigger than you are

Here’s the scenario. You started your business some time ago, before or during the last recession; you heroically survived cash shortages at the beginning and have personally shouldered every burden ever since. You mainly sell services in a knowledge-intensive...